Technology Vorwerk fixes Cloud issues with vacuum cleaner robot VR300

Vorwerk fixes Cloud issues with vacuum cleaner robot VR300


Vorwerk fixes a bug with the Cloud-connection of the vacuum cleaner robot VR300 with a Firmware Update. After the Update to the robot vacuum connect correctly to the servers, promises Vorwerk. After the Update, the VR300 is again fully functional. Due to the error Cloud stick-links were missing the vacuum robots to predict some of the functions.

The new Firmware Update can be installed in two Ways. Who has tied its vacuum robot to the “MyKobold”App or the “imp robot”App, you can import it through the application.

More complicated is the way for users, which repealed the App-coupling or the suction robot on the factory settings have reset. You get the Kobold a free USB Stick sent with the device on the current Firmware Version 4.6.0 bring.

Also of the problems users of the previous model VR200 are affected. For this User, no solution is currently ready. Vorwerk work “with high pressure” on a fix, the company said in a press release. A solution will be presented soon. The robot vacuum VR200 is no longer distributed by Vorwerk, the successor VR300 costs 800 Euro.

The Cloud-problems are already in place since the end of may. Because of an important TLS Root certificate had expired, were not able to connect to the Vorwerk robot correctly with the associated Cloud. This resulted in extensive functional limitations. For example, it was the suction of the robots is possible, on the stored floor plans access. Also, the time of control and defined zones were not able to make use of the owner. The push of a button, triggered, manual cleaning mode worked, however.


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