Zoom won’t buy call center software maker Five9 after all – IT Pro – News

Zoom is not going to acquire Call center software developer Five9 after all. The acquisition was announced in July, but not enough Five9 shareholders voted in favor of the acquisition. The two companies therefore decided to stop the acquisition.

Five9 and Zoom keep working together as they already did, but five9 remains an independent company. Zoom says it wanted to acquire Five9 so that the company could offer Zoom customers an “integrated call center service.” Five9 was not the only option to offer such a service, according to Zoom; Zoom therefore still wants to introduce a call center system with video calling at the beginning of 2022.

The takeover had Zoom’s largest acquisition to date, with an amount of EUR 14.7 billion. TechCrunch Notes Zoom announced last week that the US Department of Justice has launched an investigation into possible security risks due to the company’s ties to China. Zoom founder Eric Yuan was born in China and migrated to the United States in 1997 when he was 27 years old. Partly due to that research, Zoom’s shares fell in price, while the company Five9 wanted to pay with shares. This probably played a role in the Five9 shareholders’ choice to let the deal fall through.

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