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SwitzerlandWoman orders boots from Zalando – blood flows when trying them on
Daniela (56) injured herself on the boots she ordered from Zalando. Zalando comments on this.
Daniela (56) was pricked in the foot and finger by this nail.
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As Zalando says on request, it is an isolated case. The information was passed on internally so that the affected processes could be examined again in detail.
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That’s what it’s about
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A nail protruded from the sole: when Daniela (56) wanted to try on the boots she had ordered from Zalando at home, she pricked her heel and finger.
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According to Zalando, this is an isolated case.
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The customer was refunded the invoice amount and issued an additional voucher.
Daniela (56) from the Canton of Aargau recently ordered boots from the Zalando outlet. But her joy was short-lived: “When the package arrived and I tried on the boots at home, I suddenly felt pain on my right heel. I pulled my foot out of the boot and reached into the shoe to find out what was causing the pain,” says the 56-year-old. At that moment she felt a prick on her finger.
“It hurt a lot and bled. When I looked inside the boot, I saw a nail sticking out a centimeter from the sole,” says Daniela. The injury on the heel was less serious. “But if the boot had been tighter and I had had to push my foot in with force, I would have sustained a serious injury,” said the 56-year-old.
She finds it incomprehensible that something like this can happen: “You have to check the products before you send them out. I contacted Zalando and complained, »says Daniela.
“We’re relieved that she wasn’t badly injured.”
According to Zalando, this is an isolated case. «We are very sorry to hear that our customer had this experience. We’re relieved she wasn’t badly injured,” said spokeswoman Laila Helmy. The customer was refunded the invoice amount and issued an additional voucher.
The information was passed on internally so that the affected processes could be examined again in detail. Basically, the quality requirements for the products are very high: “In addition to the quality checks by the manufacturers, we randomly check the quality when the goods arrive in our logistics centers and before they are shipped to the customers,” says Helmy.
