A leader in the IP telephony market, Zadarma provides complete telecommunications solutions for businesses of all sizes, at the heart of today’s concerns.
An ultra-comprehensive range of services
A true “virtual office” with its professional telephone service, the international company has positioned itself since the very beginning of its launch in 2006 as a leading figure in dematerialized communication systems. It offers a very complete range of virtual telephony accessible and set up with ease and speed. On this new “office”, all of a company’s services are brought together, such as transfers, interceptions, forwardings, call recordings and statistics, or even the voice mailbox. Concretely, these are all the communication functionalities that a company needs that are included in the Zadarma offer, one of the most developed on the market, both the most complete and the most affordable.
Of virtual numbers in more than 100 countries, a free cloud, a very strong and easy to use CRM (Customer Relationship Management), call tracking and website widgets are the essential tools to establish a complete business phone system in minutes and to competitive rates.
This virtual office offer is constantly updated, especially with the recent explosion in remote work. “Our goal is to always offer more services and coverage, explains Dmitry Tokar, one of the founders. Our latest innovation was to develop more advanced services such as voice transcription and analysis, a more efficient CRM system, videoconferencing, etc. We regularly renew our call tracking technology, because we have in mind to offer new efficient services as often as possible to our customers. “
A diverse user profile
From the call center in the Cloud to the widgets to be included on its website, all types of businesses can benefit from these products and services, because Zadarma wants to be a leading player in the development of technology to communicate by telephone, email or even SMS, by offering offers tailored to different profiles: travelers, micro businesses, small and large businesses, internet business, call centers, etc. “Our target is small and medium-sized businesses, but we do not put no limits to our users, explains Dmitry Tokar. Our main clients are local and international companies, and we also collaborate with expatriates, individuals who work abroad and who need to keep a simple and clear mode of communication. . “
For larger structures, Zadarma technology makes it possible in particular to connect remote employees, to manage and filter calls from customers and suppliers processed in real time, and to put them in contact with internal departments.
Strong and committed values to facilitate the user experience
The user can benefit from a telephone system immediately, with a handling of the tool accessible to all, without the need for special computer skills. No need even for the intervention of a technician, the setting up of the services is done in a few minutes, from an internet connection.
“Our business model, innovative from the start, is our versatility: our interface is fully automatic, our invoicing is automated, for the customer this is a real plus. No need to contact the seller to obtain our services, moreover. our vision is clear: we prefer to hire more developers than sales people! The customer experience means that you are fully equipped and get all the services you need online, super fast “insists Dmitry Tokar.
With more than 100 employees today, with data centers on 3 continents, and operational all over the world, the Zadarma team defines itself as a resolutely international company. “We are a European company, undefeated on the local market, and very developed abroad – as in the United States – with an important place on the South American market, and more generally on the Spanish-speaking market” concludes Dmitry Tokar. According to him, the peculiarity of Zadarma lies in a fundamental value, free: “Our main objective is to offer a quality service, at competitive prices, without payment or additional requirements for our customers. Moreover, ‘Zadarma’ means free. Our freemium model is the foundation on which our services are built. “
This content was produced in partnership with OpenMédias. The editorial staff of BFM Business did not participate in the production of this content.
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