Jakarta –
Secretly XL Axiata close the service Live-On. So what happens to the users?
LiveOn’s closure was announced directly on its official website. Apart from that, users are also sent notifications regarding this matter. The following is the contents of LiveOn’s closing announcement on its official website
“Good Bye
After 4 years with telecommunications consumers in Indonesia, Live.On announced that it is joining AXISNET which is also managed by XL Axiata.
Since launching in 2020, Live.On has grown rapidly, exceeding expectations and presenting innovative offerings to Indonesian consumers. Live.On’s dedication to consumers is also proven by winning prestigious awards including the Youth Choice Award from Marketeers in the No. Digital Telco Brand category. 1, Wow Brand Silver Champion in the Digital Operator Category, and runner-up position for Indonesian Digital Brand of the Year in 2022.
For this reason, we would like to express our deepest gratitude to Indonesian telecommunications consumers who together built the story about Live.On. We are now entering a new phase that does not change our commitment to providing digital innovation to Indonesian consumers.
Live.On,
Your quota, whatever you like.”
When confirmed detikINET, XL Axiata’s Head of External Communication, Henry Wijayanto, confirmed the closure of the LiveOn service. He said this step was part of a commitment to continue to provide convenience and a better customer experience.
Responding to customers’ fate, Henry explained that XL Axiata will integrate the Live.on service into the AxisNet application in stages from February 23 to March 8 2024. During the service integration process, his party is making every effort to minimize the impact of inconvenience that customers will experience.
“We will ensure that all Live.On packages and benefits owned/used by previous customers on the Live.on application will still be able to be used on the AXISNet application,” he said.
On this occasion, Henry expressed XL Axiata’s gratitude and appreciation for the cooperation of all customers in supporting this transfer process.
“We hope that all Live.On customers will be able to enjoy the service and experience a better experience with a variety of service packages and benefits after becoming part of the AXISNet application users,” he concluded.
Watch the video “XL Axiata Boss Officially Says Goodbye”
(afr/fyk)
2024-02-23 14:15:09
#closes #LiveOn #fate #users
