Harianjogja.com, SOLO – Party Xiaomi Indonesia provide clarification regarding the problem The claimed Mi 11 Ultra exploded by a netizen.
A netizen named Bryan said his cellphone exploded while in use. He then said that his phone was not under warranty because the fault lies with the user.
Head of PR Xiaomi Indonesia Stephanie Sicilia said, her party always prioritizes customer satisfaction by providing the best service.
“Xiaomi Indonesia always puts customer satisfaction first, and always ensures customers get quality products and the best service,” wrote Stephanie Sicilia in her official statement on Wednesday (23/3/2022).
Then the issue regarding the claims of the Mi 11 Ultra exploding is being handled by the after-sales team. It will also provide the best solution to overcome this problem.
“We are aware of the complaint submitted by Mr. Bryan regarding his cellphone and currently the complaint is being handled by the Xiaomi Indonesia after-sales team to provide the best solution for the consumers concerned,” continued Stephanie.
His party will also update the development of the Mi 11 Ultra cellphone problem in the near future.
Previously, the Xiaomi Mi 11 Ultra flagship phone became a trending topic on social media after a complaint from a netizen named Bryan. The netizen complained that he didn’t get a warranty when the cellphone he was using was damaged.
In his upload, he admitted that his cellphone exploded until the components inside melted. The phone, he continued, suddenly felt hot and smoked while he was editing a video.
“Well, when I was using the cellphone for editing, it exploded suddenly, even though I wasn’t charging it anymore, it was my fault??? It’s really funny,” Bryan wrote on his Instagram social media account.
Xiaomi said that the phone could not make a warranty claim because the fault was with the user. Because it can’t be repaired, Xiaomi also provides a 50% discount voucher that can be used through mi.com.
Source: Bisnis.com
–
