Xbox Game Pass will soon stop charging inactive accounts

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Thanks for the Research In the UK Competition and Markets Authority (CMA) online gaming subscriptions, Microsoft will soon improve how Xbox Game Pass deals with auto-renewal, refunds and inactive memberships. (free computer games)

Perhaps the most important takeaway is that Microsoft will no longer charge a monthly fee if your Game Pass account is inactive.

Michael Grenfell, CEO of CMA Enforcement, said in a recent interview: Press release. “Therefore, we are pleased that Microsoft has made these official commitments to the CMA to improve the fairness of its practices and protect consumers, and will offer refunds to specific customers.”

The complete list of changes was detailed by the Capital Markets Authority as follows:

• Better information in advance: Microsoft will provide more transparent and straightforward information to help customers understand their Xbox membership, to clarify, for example, that a subscription will automatically renew unless the Customer turns off auto-renew; When the subscription automatically renews; how much will it cost; How can customer get money back after accidental renewal?
• Refunds: Microsoft will contact existing customers about 12-month recurring contracts and give them the option to terminate their contract and claim a prorated refund
• Inactive Memberships: Microsoft will also contact existing customers who haven’t used their memberships for a long time but are still paying. These customers will be reminded how to stop payments, and if they continue to not use their membership, Microsoft will eventually stop making any further payments.
• Better information on price increases: Microsoft will provide clearer notifications of any future price increases and make sure people know how to turn off auto-renew if they don’t want to pay the higher price.

While these enhancements were previously UK-only, a Microsoft representative said the edge That Xbox Game Pass subscribers around the world will eventually benefit from everything.

Sony and Nintendo were also included in the CMA investigation, which initially began in April 2019, but there is currently no word on whether they plan to match Microsoft’s commitments.

Xbox Game Pass has been a success in attracting Microsoft More than 18 million users To your library of hundreds of Xbox and PC games since launch In June 2017. Sony It is said that it develops a similar subscription. For its PlayStation brand that can arrive early this spring.

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