Wyze Labs Investigates Security Issue and Service Outage

Wyze Labs Investigates Security Issue and Service Outage

Wyze Labs, a popular smart home technology company, is currently facing a security issue and service outage that has been causing connectivity problems for its customers since this morning. The company has been quick to address the issue and is actively working to resolve it.

In an incident report posted at 6:31 AM PT, Wyze Labs attributed the camera and login issues to a connectivity problem with their partner, Amazon Web Services (AWS). The company acknowledged the impact on device connection and login difficulties and assured customers that they are taking steps to mitigate the problem on their end while working closely with AWS to resolve the issue.

Throughout the day, Wyze Labs has been diligently working to bring all cameras back online and restore full functionality for its customers. They have advised users who are still experiencing issues to reboot or power-cycle their affected devices, which may help in resolving the connectivity problems.

However, in addition to the service outage, Wyze Labs has also temporarily disabled the “Events” tab in their app due to a potential security issue. The company is currently investigating reports from some customers who claim to have seen other users’ video feeds under the Events tab.

Dave Crosby, Wyze Labs’ Chief Marketing Officer and co-founder, addressed the situation in a post on the company’s official forum. He explained that the outage was caused by an issue with their partner, AWS, and assured customers that cameras are gradually coming back online for live viewing. However, access to the Events tab has been restricted while they investigate the reported security issue. Crosby apologized for the inconvenience caused and promised to share the results of their investigation.

While Wyze Labs has not provided specific details about the security issue, concerned customers have taken to social media platforms to express their worries. One customer shared that their sister had contacted them in a panic after seeing someone else’s video feed on her app. Other users advised caution and suggested turning off the cameras until the ongoing issues are resolved.

When contacted by BleepingComputer earlier today, a Wyze spokesperson was not immediately available for comment. However, the company’s proactive response and efforts to address the situation indicate their commitment to resolving the security issue and restoring normal service as quickly as possible.

In conclusion, Wyze Labs is currently investigating a security issue and experiencing a service outage that has caused connectivity problems for its customers. The company has identified an AWS connectivity problem as the root cause and is working diligently to resolve it. Additionally, they have temporarily disabled the Events tab in their app while investigating a potential security issue reported by some customers. Wyze Labs is actively communicating with its user base and has assured them that they will share the results of their investigation. Customers are advised to reboot or power-cycle their devices to potentially resolve any lingering connectivity issues.