Why does Snapchat always log users out?

The number of Snapchat outage complaints is skyrocketing today, with users claiming the service keeps locking them and not working.

Independent outage monitor Down Detector has detected a significant increase in Snapchat outage reports starting around 2pm UTC today. At the time of writing, Down Detector UK reported a spike of around 3,000 Snapchat outage reports.

On Tuesday morning, users of Snapchat, a popular photo and video sharing app, reported major technical issues, with many unable to log in.

Before 9 a.m., messages started flooding other social networks, like Twitter. Others were more specific, saying the program crashes and in some cases logs users out completely.

The concerns have spilled over to popular site Downdetector, which solicits user reports of online technical difficulties to detect when particular services or websites are suffering from widespread problems.

Around 9 a.m. Tuesday, the site’s Snapchat page posted an avalanche of reports. About ninety percent of the reports listed “connections” as the primary issue, with others citing “applications” and “servers” issues. At 10:30 a.m., the increase in the number of reports continued, with only a slight drop.

Snapchat was originally designed as an app that allowed users to send photos and videos to each other, with the caveat that the data would be erased after a certain period of time. In recent years, the app has moved towards “Stories”, which are daily feeds of information produced by users and marketers.

Snapchat’s user support account acknowledged the issue by posting a message at the top of its Twitter feed around 10:30 a.m.

The message read: “We are aware of an issue preventing some Snapchatters from logging in. We are investigating this issue and working on a solution!

The account had responded to numerous comments and messages regarding connection issues, but only with pre-written replies asking people to provide additional information via direct message.

Tuesday’s outage came at a critical time for the Snapchat app and its parent company, Snap Inc. Snapchat+, a premium membership service that gives users several new features, was introduced on June 29. These include the ability to see if someone has reviewed your Stories and the ability to designate a specific user as your “BFF”.

Snap Inc. said in a statement regarding the service’s introduction, “This subscription will allow us to bring new Snapchat features to some of our most dedicated community members and provide priority support. »

Beyoncé became one of the highest-profile celebrities to create a Snapchat account around the same time Snapchat+ debuted, inspiring hordes of admirers to do the same.

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