Facebook’s services and its proprietary applications Instagram, WhatsApp and Messenger suffered a drop on Monday in various parts of the world that lasted for more than six hours, interrupting the usual dynamics of many people who use these platforms to communicate, work or entertain themselves.
But, Who was the most affected and why? According to the psychologist and educator, Nancy Patricia Canó, the most affected were the adults of generations X and millennials, since they represent the productive and labor sector of the country.
“Social networks, especially WhatsApp, are widely used to exchange professional information: documents, photos, what is being done in the day-to-day work,” Canó commented, explaining one of the reasons why the fall of Platforms has been a problem for this group.
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When referring to adolescents, the creator of the space @eduction explains that these were not so affected, since they have other means to have fun. “They, although they do not have Instagram, Facebook and WhatsApp, they do have other social media platforms where they are exchanging, watching and having fun.”
Instead, he said it must have been a difficult day for middle-aged adults and professionals. “Today there were many people who wanted to send information and could not, and finally it had to be shared via email, but the contact by WhatsApp is more direct because it is a more immediate response than one receives by email.”
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The reason for the anxiety of millennials and generations X before the fall
Unlike years ago where it was normal to make calls exclusively over a telephone line, send text messages, share emails, letters and even find out about things through newspapers, radio or television, today the internet and digital applications have taken care of communication and of the informative processes offering in exchange more rapidity in the delivery of the information.
“We have become used to immediacy. Before at work you sent information and an immediate response was not expected. Currently, social networks have generated that human beings need immediate answers, which implies that in the workplace we are working much more. But, in addition, we are available practically 24 hours. So people expect that immediate response, “he added.
That immediacy that is lost in situations such as the fall of social networks is what generates that anxiety, said psychology.
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What can be done if they fail again
Nancy assured that: “In cases like these, the alternative is to see what we have at our disposal, and if it is the mail, or direct calls, handle ourselves that way, but we must not allow ourselves to be cornered because one or more platforms are not working.”
Maximize the availability of what is at your disposal and wait the prudent time to be able to use those that are not at the moment, he added.
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