If your WhatsApp video call fails, it can cause a variety of problems. Are the technical requirements wrong? Is the WiFi not working? We clarify.
Some time ago, the messenger app caught up with older rival Facetime and also enabled video calls. In the meantime, WhatsApp video calls have become an integral part of everyday communication with family, friends and colleagues. Especially during special times like the corona pandemic, the video call is the last bastion of face-to-face conversations. So much the worse when you see that WhatsApp video call does not work. You can do that now.
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WhatsApp video call does not work: one problem with many solutions
You can start a WhatsApp video call with any of your contacts, provided you already have a shared chat history. To do this, simply click on the video symbol in the chat with the person and you can talk to the person face to face. The conversations are also end-to-end encrypted and therefore very secure. You can also switch to a video call via Whatsapp during a regular phone call in the middle of a conversation. But all the more annoying when the application blocks and the WhatsApp video call does not work.
Here are the most common sources of error when the WhatsApp video call fails:
Your leadership is not good enough
If you are not making the WhatsApp video call via WiFi, you have to make sure that your mobile data connection is sufficient. At least 3G should be available. Otherwise, expect poor quality and dropouts when making and receiving video calls. It can often help to disconnect and reconnect the internet connection on the smartphone. Sometimes the WhatsApp video call doesn’t work because the other person doesn’t have a good network.
The technical requirements are not met
The WhatsApp video call is not working because you may have an old cell phone. As an Android user, you need at least Android 4.1 for the video call. The WhatsApp version must be at least 2.16.355. IPhone users need WhatsApp version WhatsApp 2.16.17. Insufficient internet connection can also cause problems. Bad video and audio quality is the result. In order to have enough RAM for the video call, it is also worth closing all background applications on the smartphone. This can definitely only improve your video quality.
It is also possible that your contact does not have a front camera to take the WhatsApp video call. Or maybe he or she didn’t have the latest version of WhatsApp installed. Then you should advise him to update.
The picture on the WhatsApp video call freezes
If your contact is not concentrating on the WhatsApp video call and doing something else in parallel on the phone, then the picture can freeze. Even if you receive a notification from another smartphone, the picture can be interrupted.
Conclusion: WhatsApp video call does not work: a restart can always help
As with any software problem, if your WhatsApp video call fails, trying to restart the program or the smartphone can help. If the problem is not with your contact, you can help yourself by updating the software components.
If the WhatsApp video call repeatedly fails and you don’t feel like using the Messenger anymore, you will find enough WhatsApp alternatives here. If other errors occur, such as the WhatsApp keyboard disappearing, then you can do that.
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