Affected Android models
Many popular devices from brands such as Samsung, HTC, LG, Sony, Motorola, Nokia, Huawei and ZTE They will be left out of the WhatsApp compatibility list. Among them are older models that cannot update their operating system to higher versions of Android. Some of the most notable are:
- Samsung: Galaxy S3, Galaxy Note II, Galaxy Ace 3, Galaxy S4 Mini.
- HTC: One X, One X+, Desire 500, Desire 601.
- LG: Optimus G, Nexus 4, G2 Mini, L90.
- Sony: Xperia Z, Xperia SP, Xperia T, Xperia V.
- Motorola: Moto G (1st generation), Droid Razr HD, Moto E (1st generation).
- Nokia: Lumia 920, Lumia 1020.
- Huawei: Ascend P6, Ascend Y300.
- ZTE: ZMAX, Grand X.
These phones were launched with systems that, at the time, supported WhatsApp functions, but currently do not meet the requirements necessary for the new functionalities of the platform.
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iPhones that will lose access to WhatsApp
Regarding users of Applethe devices iPhone 5 y iPhone 5c will also be affected as their systems cannot be upgraded to iOS 12the minimum version that WhatsApp will continue to support starting with this update.
How to know if your cell phone is compatible with the new version of WhatsApp
It is possible to check if your phone’s operating system meets the minimum requirements of WhatsApp To continue using the app:
For Android devices
- Open the application Configuration on the phone.
- Scroll and select About phone o Device information (depending on model).
- Find the option Software information o Android version. Here you can verify the installed version number.
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For iPhone devices
- See the Configuration on the device.
- touch on General.
- Select Information and, in the section of Software versionyou will be able to see what version of iOS you have installed.
If your device’s operating system is below the mentioned versions (Android 5.0 or iOS 12.0), unfortunately you will not be able to continue using WhatsApp on it after November 15, 2024.
Alternatives if WhatsApp stops working on your cell phone
- Update device
- Use WhatsApp Web
- Migrate to another messaging app
- Back up data
- Review system settings
- Contact technical support
