WhatsApp announced the “quick responses” in its Bussiness version

The different companies that use the instant messaging app will be able to access shortcuts and initiate messages with their clients more frequently.

One of the most anticipated functions by companies comes from the hand of WhatsApp, which through its constant updates will incorporate a new tool: quick responses.

Specifically, the well-known “Quick Replies” are small phrases that can be configured as recurring and that can be sent with two simple touches on the screen. In this way, the potential client feels cared for while looking for a way to solve what they raise, without offering the image that there is no one on the other side of the chat.

The function will be available to users of WhatsApp Business, a version of the instant messaging app dedicated to companies. Its use is free and it also has Catalogs, a function that allows you to show and share the products of a store directly in the chat, with prices and descriptions, and without having to have a website.

In turn, the company also offers a platform aimed at organizations that have a large volume of communications with tailored services to respond to complex tasks within the chat, with automated integration to companies’ systems, such as selling products, maintaining an inventory. up-to-date, offer a chatbot, and respond quickly to specific customer requests.

Source: lt10.com.ar

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