(ETX Studio) – South Korean automaker Hyundai presents DAL-e, an automated and intelligent robot capable of welcoming and advising customers of the brand. In this period of the Covid-19 pandemic, such an interlocutor is particularly risk-free.
Called DAL-e (for “Drive you, Assist you, Link with you-experience”, or “Drive you, assist you and create a link with you”), this robot could become, according to Hyundai, a pioneer in history automated customer services.
The robot is 1.16m tall, weighs 80kg and has four omnidirectional wheels. He can thus guide the client towards a precise model. In addition, facial recognition allows it to identify certain people and it has been specially designed to understand natural language and thus respond to all types of requests. Its artificial intelligence allows it to dialogue in a fluid manner and to offer personalized answers on the products and services offered by the manufacturer. If it is possible to communicate with him by voice, it is also possible to interact via his touch screen.
Note that in the event that a client comes without a mask, he automatically advises him to put one on. He can also act as a reception agent by inviting people to wait if there are already enough people in the showroom.
The idea, initially, is to respond to issues related to the health crisis and to offer a solution that is both efficient and risk-free for Hyundai customers. For now, Hyundai announces that it is launching a pilot operation in one of its showrooms in Seoul (South Korea), in order to optimize this experience and develop it in other Hyundai reception areas. and Kia.
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