“We waited for hours on the platform without water or food.” Passengers did not get to London – News List

The Advent trip to London became a martyrdom for passengers from the Ruzyne airport.

According to entrepreneur Věra Komárová, owner of the Dermacol company and founder of the Leonardo da Vinci Academy, the problems started already on Friday.

“My husband was supposed to fly out yesterday. First they canceled the 2 pm flight, later the evening flight as well. People slept at the airport even with small children, they didn’t even get a hotel.”

“Then this morning we boarded the plane at seven o’clock. The plane went as far as possible on the runway, but they let us get off at 11 o’clock,” said Komárová. According to her, the conditions of the passengers were more than unsatisfactory. “We didn’t get anything to eat or water, so they sent us to buy food at the airport. At 2 pm we boarded the plane again. Again, there is no water in it and we are still sitting there at this moment. It’s 7 p.m. There are already people who are collapsing because of it,” Komárová described.

Finally, only after seven o’clock in the evening was the flight canceled and the passengers “released”.

Václav Havel Airport spokesperson Klára Divíšková told Seznam Zprávy that the airport regrets the situation, but it had no influence on it. “We are very sorry for the situation. Unfortunately, at the moment we do not know what was the reason for the plane not departing in the morning or during the day.’

But what happened that British Airways did not send the flight into the air, Divíšková cannot say. “I can only comment on operational matters, and to this I can only say that the flight was canceled a while ago due to the crew limit, the carrier decides on that.” Even in the matter of serving water and refreshments, the airport spokesperson refers to a specific company that is in charge of the matter. “Passengers are handled by the Menzies handling company.”

The editors of Seznam Zpráv contacted both mentioned companies, but so far it has not been possible to obtain their comments.

Despite the snow calamity, British airports checked in passengers today. London’s Heathrow Airport reported no problems, some smaller British airports reported delays, but only in the order of tens of minutes.

The airport in Glasgow, Scotland had to cancel flights. Two flights to Prestwick and Edinburgh were canceled due to heavy snow. The functioning of the airport was restored shortly after ten o’clock in the morning.