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The new service was supposed to help people in a small village in the Pilsen region, but there was strong criticism. Although consignments in the village were supposed to go to Z-BOX Zásilkovny in the village, according to some this is not the case, and even if they paid for the service, they have to commute almost 20 kilometers to dispensing points elsewhere. According to the company, the capacity is sufficient, but admits that when the Z-BOX is full, shipments are automatically redirected elsewhere.
The enthusiasm of the inhabitants of the approximately seven-hundred-year-old village of Pernarec, northwest of Pilsen, aroused the establishment of the Z-BOX of the company Zásilkovna, in which they could choose consignments transported by this company. But their joy did not last long, problems soon arose.
“Z-BOX has been operating in our village for about a month, since then packages to Z-BOX cannot be ordered. Packages are lost, delivered to the ‘nearest’ delivery points or remain at the dispatch depot, from where they simply do not get anywhere. “There are more people whose packages have been lost or replaced,” described the resident of the village, Soňa Roučková.
Two lost packages
Mrs. Pavlína also had problems with Z-BOX. “I ordered a Z-BOX package in June, I was told I would be able to pick it up in three days. When I was looking for where he was after a week, they told me he was stuck at the depot. It took me another month , the store I was ordering had to be put in. I was admitted that he was lost, and it took another 14 days before they delivered a new one, and in addition to the point of sale in Stříbro, they claimed that the box was full, which was not , “she revealed.
But that’s not the only problem she had with the Z-BOX. “And it’s been a few weeks since I lost another package. I also ordered it for the Z-BOX. I dealt with the store again and it ordered a new one. I also received an SMS that they lost it. I’m pregnant, I’m already I’m approaching the deadline, so I’m not driving. So they told me I could take the bus, “she added, adding that this answer came to her rather cheeky.
Redirection without agreement
Mr. Martin was also very pleased with the news about the establishment of the Z-BOX in Pernarec. “However, until I waited for my paid package of inks for the printer for almost a month and then Zásilkovna moved the delivery of the package from Pernarce to Stříbro. dispensing point, “he explained.
Mr. Martin tried to find out why the shipment had been diverted without prior agreement. It is said that it was due to the fact that the Z-BOX is overcrowded. “I didn’t like the fact that Zásilkovna decided for itself which delivery point it would deliver the package to me. Pilsen or Touškov would be more advantageous for me. I had to go to Stříbro extra, and the opening hours of the dispensing point still coincided with my working hours. “as she stated for two months that the Z-BOX in Pernarec is full, even though they did not bring any shipments into it, so people could not even pick them up. Unfortunately, not only I but also my other friends have this experience,” he complained.
Road reconstruction
According to Sona Roučková, the problems arose mainly in connection with the reconstruction of the road in the village. “Pernarec is not completely accessible, but the detour runs around the Z-BOX. Everything was fine at first, but then no one could order to the Z-BOX, it reported that it was full. But the acquaintance works in Jednota next to the Z-BOX and she knew that the cars of the Mailbox were not driving there and no one was even picking up the packages, “she said.
Statement of the Mail Order
According to Zásilkovna, Z-BOX has been in operation in the village of Pernarec since 31 May this year. By mid-September, our customers had collected over 150 shipments from it. “Its current occupancy is around 20 percent, so the capacity is sufficient. If the Z-BOX is full, the shipment is automatically redirected to the nearest dispensing point,” said Kamil Chalupa, a spokesman for Zásilkovny.
The mailroom has a total of about 1,300 Z-BOXes throughout the Czech Republic. The company stated that if the boxes are insufficient for a long time, it is trying to agree with the municipality on the creation of another or expansion of the existing one. “However, this case does not concern the Z-BOX in the village of Pernarec, where unfortunately several things met at one time, including street closures that significantly limit the operation of the Z-BOX during July this year,” added Chalupa.
“In these cases, customers mention time delays at depots, which are of course unacceptable for us, we have examined all these cases and we are working to ensure that time delays do not recur. However, for example, at the mentioned depot in Pilsen we millions of shipments, “say Chalupa. He also reminded that the number of depots is growing every year, only nine should be added this year.
You can read the full statement of the Mail Order here:
Source: TN.cz/Zásilkovna
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TN.cz
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