If you find that during the purchases for the new school year you have been misled by merchants with incorrect information about the items themselves or about the formation of discounts on their price, you have the right to seek your rights, even at a later stage.
The creator of the non-commercial platform “We, the users” Gabriela Rumenova informed about this on bTV radio.
“In the campaigns for school goods, many of the models appear for the first time on the market, and we cannot assume that they were previously sold for a month at the higher price, as the law requires before announcing a discount announcement,” explained Rumenova. And he added that this circumstance can be proven by the control authority by checking the documents for the delivery and sales in previous periods.
Even in cases where the consumer has inadvertently paid the higher price in terms of a fictitious discount, for example he did not notice at the cash register, he can request cancellation of the transaction, because the law provides for this. Before that, however, the control authority must decide that there is an unfair practice and the act has entered into force.
If false and misleading information is provided about the essential characteristics of the goods and proof of this circumstance, the customer can also refuse the purchase and get his money back for it.
If, in the case of a real discount, the consumer notices at the checkout or at a later stage that the goods were sold to him at their regular price, he has the right to demand that he pay the lower price or be reimbursed the difference.
For the protection of any right, users must have a payment document that proves the relevant purchase.
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