The Municipality of Carate has contested a series of inefficiencies relating to waste collection in Gelsia Ambiente, the current manager of urban hygiene services in the municipal territory of Carate. This was after numerous reports also received from citizens and verified by municipal technicians. At that point the disciplinary action began. The amount collected by the municipal coffers is one thousand euros.
Councilor Luca Cesana explained: “We are satisfied with working with Gelsia Ambiente, even if it sometimes lacks some services and when a phone call is not enough to improve the service, the office in charge, as in this case, is forced to sanction “. When citizens alert the Municipality to a disservice, inspections by municipal employees immediately begin to verify the veracity of any disservice. Among the most numerous complaints there are multiple services regarding collections and sweeping in some streets of the area. There is no shortage of incorrect information provided to citizens regarding reservations for home collection of bulky waste. In fact, users complain of various inconveniences in booking collection at their homes. The assessment of the collection of the penalty imposed on Gelsia Ambiente, although the administration recognizes the good work carried out in Carate, took place in recent days in light of what is provided for in the service contract. As part of the environmental hygiene contract with the company Gelsia Ambiente, the figure of the ecological policeman is operational, appointed by union provision with functions of auxiliary for environmental checks: precisely to check the correct disposal of waste in Carate and its surroundings.
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Previous contractual agreements. We believe that accountability is essential in ensuring that waste collection services meet the needs of our residents.
Thank you for agreeing to this interview about the recent issues regarding waste collection in Carate’s Municipality. To begin with, could you please introduce yourselves and give a brief overview of your roles or involvement in this matter?
Guest 1: My name is Luca Cesana, and I am the councilor for Urban Hygiene and Sanitation in Carate Municipality. I am responsible for managing all hygiene-related services in our municipality, including waste collection and disposal.
Guest 2: I am Marco Di Palma, the Operations Manager for Gelsia Ambiente, the current waste management company contracted by Carate Municipality. My role involves overseeing all aspects of waste collection and disposal within the municipality’s territorial boundaries.
The Municipality of Carate has raised concerns about waste collection inefficiencies by Gelsia Ambiente. Could you elaborate on these issues and why they were brought to light?
Guest 1: Yes, we have received numerous reports from citizens regarding poor waste collection services and incorrect information provided by Gelsia Ambiente regarding bulky waste collection. In some cases, residents have reported that waste wasn’t collected for weeks at a time, while in others, they were given incorrect information about collection times or were unable to schedule a pickup. As a result, we decided to launch an investigation into these complaints.
Guest 2: We have been working with Carate Municipality for a few years now, and we are committed to providing efficient and effective waste management services. However, it seems that there have been some teething problems recently, which we are addressing. Our staffing levels have increased recently, and we are experiencing a period of adaptation as we integrate new employees into our operations. We are working hard to resolve any issues and improve our services to the satisfaction of the municipality and its citizens.
Following the investigation, disciplinary actions have been taken against Gelsia Ambiente. Could you explain the nature of these actions and how they were determined?
Guest 1: After verifying the complaints through inspections and surveys, we found that Gelsia Ambiente had fallen short of their contractual obligations. As a result, we imposed a penalty of one thousand euros on the company. This amount was determined based on the severity of the infractions and our
