“Virtual Pre-Triage: A New Experience in Emergency Rooms”

Agathe (fictitious name) presented herself to the emergency room of the Chicoutimi Hospital last week, after suffering a head trauma. The woman in her twenties came up against virtual pre-triage, a novelty that destabilized her. Instead of talking to a real person when she arrived at the emergency room, she had to talk to a nurse on a computer screen.