Viral, Videos of Marahi Parents, Indomaret Cashier, because their Children Buy Online Game Vouchers for IDR 800,000

SIMALUNGUN, KOMPAS.com – Viral on social media, the Indomaret cashier is demanded to return the online game voucher payment of IDR 800,000.

In the video, it is heard that a man, suspected of being the child’s parent, who made the transaction to purchase the voucher, did not accept it and accused Indomaret of allowing the purchase of online game vouchers to minors.

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“Buy games online for children under 6th grade. That means there is no safeguarding consumer privacy, just looking for profit,” said a man in the video.

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The man then insisted on asking Indomaret to take responsibility.

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An Indomaret cashier then offers the child’s parents to contact call center from the game provider.

However, the child’s parents chuckled that Indomaret was responsible.

“If he is an adult, he will let go of his hands, okay, but he is a minor,” said the child’s parent.

Confirmed regarding the video, the Marketing Director of PT Indomarco Prismatama (Indomaret) Wiwiek Yusuf, confirmed the incident.

The incident occurred at Indomaret Simpang Mayang, which is located at Nagori Sei Mangkei, Bosar Maligas District, Simalungun Regency, North Sumatra Province. Wiwiek has not confirmed when the incident took place.

Wiwiek said that currently his party had tried to hold a meeting with the child’s parents to explain the problem.

“Our team has tried to explain it as well as possible to the customer. And is trying to provide alternatives follow up to the Unipin call center, “said Wiwiek when contacted, Wednesday (11/5/2021) afternoon.

Explanation

According to Wiwiek, at that time the child’s parents were allegedly in a state of confusion because their child had made a transaction to purchase online game vouchers for Rp. 800,000 and make payments via Indomaret.

The parents of the child then went to the cashier to ask for money back, to record a video when the cashier gave an explanation.

Regarding refunds, Wiwiek said that currently his party would find a way out by meeting with the child’s parents.

“Our team is also trying to contact the person concerned in calmer conditions to explain what the problem is and what the best solution is,” he said.

He explained that so far Indomaret has indeed served online game voucher purchase transactions.

However, he has not confirmed whether online game voucher purchases can be made by minors.

Nevertheless, said Wiwiek, the Indomaret cashier had asked the purpose of the payment for the transaction made by the child.

“Make transactions online and pay at Indomaret. Same as online shopping. We are only a means of payment. The child’s confession to the cashier (buying game vouchers) is for his brother. He said that was the temporary information we received,” Wiwiek explained.

Regarding this problem, in principle, Indomaret had good intentions and tried to find a solution with the child’s parents.

He also hopes that parents can exercise more supervision of their children.

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