MONTREAL – Via Rail Canada is apologizing to travelers for the numerous delays and cancellations during the holiday season and is offering refunds and travel credits.
Via Rail CEO Martin Landry says in a statement that in addition to failing to meet customer expectations, Via Rail has failed to live up to its own standards.
The railway says the combination of a severe winter storm and the derailment of a freight train caused disruption between December 23 and 26, particularly along the Quebec City-Windsor corridor and elsewhere in the East. from Canada.
She says that while some factors were beyond her control, she should have been more willing to share information about train delays and provide updates.
The state-owned company says that in addition to refunds and travel credits for people whose trains have been completely grounded, it will also review its performance with the help of outside experts.
The review will cover issues such as storm planning, operational response, customer service protocols and overall communication.
This report by La EssonneInfo was first published on January 10, 2023.
