According to Kotipizza, finding a foreign object in a pizza is very unusual and unfortunate.
A cigarette butt was found in Kotipizza’s mushroom master pizza ordered by Vesa from Kotka. Reader’s photo
Vesa from Kotka ordered pizza from Kotipizza in Kotkansaari early on Friday.
He found the pizza too salty, but continued to eat.
According to Kotipizza’s website, the toppings of Sienimestari pizza include funnel wafers, chanterelles, fresh mushrooms, horseradish mayonnaise, cheese, sweet potato dust, arugula sprouts and pickled red onion.
Kotipizza says the product is a “tribute to Finnish nature”.
While chewing the second to last slice, Vesa experienced a strange mouthfeel that did not match the announced fillings.
– I felt something hard in my mouth and it started to taste like tobacco. I said that it was a cigarette filter, says Vesa.
He called the restaurant, but according to him, the answer left much to be desired. Vesa feels that he was not taken seriously. However, the pizza restaurant promised to refund.
Vesa wrote about her experience on Facebook, and soon Kotipizza’s business director called her Kosti Talala. According to Vesa, Talala was understanding about the matter and promised that the incident would be investigated.
Vesa says that Talala had also offered her a gift card to Kotipizza as compensation. However, Friday’s experience left such a bad taste in his mouth that the card might not be useful.
– I probably won’t have any space from there for a while at least. The card may not be used.
“Very exceptional”
Contacted by Iltalehti by e-mail, business director Talala confirms that he is aware of the incident, which he describes as very sad.
– We quickly found out about the restaurant and immediately took the situation into account with our food safety expert and the restaurant’s entrepreneur. Regarding the event, we have been in direct contact with customers who ordered pizza earlier today, Talala communicated on Friday.
According to Talala, Kotipizza does not yet have a clear view of how the lump could have gotten into the pizza. The investigation of the matter continues together with the food safety expert and the raw material supplier.
– This is a very exceptional situation.
According to Talala, a foreign object in a pizza is always an exceptional situation, to which the chain reacts immediately.
– If there is something in the pizza that doesn’t belong there, we immediately start the investigation process with our food safety expert and raw material supplier.
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