An administrative formality turned into a terrible emotional lift for a family from the Vaud Riviera last weekend. What was supposed to be a simple notification of transfer of a patient from Rennaz hospital to CHUV was falsely communicated as a death. “My dad was contacted by my mom’s general practitioner,” remembers the 50-year-old daughter. He had received a document announcing his death and was trying to find out what had happened to him … “
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The news turned the stomachs of the whole family. It was misunderstanding: the patient had nevertheless given them news after her alleged death, the date of which coincides with her transfer to the CHUV, which was itself very real. “The situation is mind-blowing,” resumes her daughter. I think instead of filling out a transfer form they messed up sending a death form. It is human to err, but announcing a false death is scandalous! ” The management of the hospital claims to have tried to reach the family concerned on Tuesday and finally apologized to him this Thursday afternoon.
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Contacted, the establishment explains. “This regrettable incident is due to a computer modification in the system of hospitalization announcements,” indicates its spokesperson, Christophe Schüll. This problem has been identified. We are currently working with our IT department to make absolutely sure that this cannot happen again. ”
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