Sep 27, 2023 at 4:10 PM Update: 41 minutes ago
Vacansoleil is contacting hundreds of holidaymakers who are camping in Europe or who have made a booking for next week. The travel organization requested a deferment of payment on Tuesday and is trying to inform travelers about the consequences for their holiday.
Vacansoleil will initially contact three hundred holidaymakers who are currently at the campsite with their partner or family or who are leaving next weekend. There are still holidaymakers who have made a booking with Vacansoleil in the coming weeks, but because of the autumn there are fewer and fewer.
Vacansoleil also has to follow up campsites to see what the consequences are of the deferment of payment. For many people who are already at the campsite, there doesn’t seem to be much going on, but they still get calls. Holidaymakers who are yet to leave may want clarity about whether their holiday will continue. The travel organization also calls the relevant campsites.
A Vacansoleil spokesperson cannot say whether most booked holidays for which customers have already paid can continue. “We are looking for a way to offer tailor-made solutions for holidaymakers, because the bookings are very diverse.”
“Sometimes it concerns one person at a French campsite and sometimes thirteen bookings at a campsite in Spain. We try to provide them with clarity. For people who are still going on holiday, we try to answer the question of whether their holiday can continue.” And we ask whether they still want it to continue.”
If travelers want to cancel their holiday, the question is whether they will also get their money back. This also depends on whether bankruptcy follows the deferment of payment.
Guarantee fund covers damage in the event of bankruptcy
Vacansoleil is affiliated with the Travel Guarantee Fund Foundation (SGR). This fund covers the financial damage if travel organizations go bankrupt.
In a statement, SGR said that the fund cannot do anything at this time. “SGR can make payments to consumers if a travel organization is bankrupt or has reported financial insolvency to SGR. This is currently not the case for Vacansoleil.”
SGR has announced that it cannot help Vacansoleil customers by telephone for the time being because it does not have customer and travel data.
2023-09-27 14:10:44
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