Users Express Frustration with Airline Service and Compare it to Low Cost Alternatives

Avianca passengers complained on social network everyone”, as revealed REPORTUR.co (Avianca renews itself “paying only for what you need”).

The airline’s response has been striking: “It’s true, you may have had less space on that trip, but think that now we have more seats so that many more people can travel, because the sky belongs to everyone.” To which one user replied: “Less legroom and more crowded flights” might be the worst marketing phrase in the history of air travel.”

The victims have compared the quality of the service with that offered by low-cost lines. Another user claimed to be part of the diamond status for more than ten years, showing his discontent on his trip to San Pablo because in more than “six hours of flight they did not give him even a glass of water.”

“I have maintained diamond status at Avianca for more than a decade… And what has happened to this airline is beyond sad. They used to offer a legitimate enterprise-class product in Latin America. I just flew six hours from BOG – GRU… In “Premium” And they don’t even give you water…”, he posted on his X account.

Another dissatisfied customer said: “The same thing happens when you fly from Toronto to Bogotá overnight… the seats don’t recline at all and there’s no water either… then you get dropped off at immigration at 4am and the lines are huge, where you know you’ll get “You are going to miss a connecting flight and there is no one from Avianca to help.”