On Wednesday, October 25th, it’s e-learning day again: Reise vor9 and WRE Training are once again inviting you to three free short webinars. Especially for travel agencies on the subject of follow-up telephone calls, for bosses for and against consulting fees and for hotels on employee loyalty. In 30 minutes each, there are practical tips for everyday life in the company that you can implement immediately. More information and free registration:
The follow-up phone call – defeat the bastard and secure the booking
Travel consultants advise customer after customer, write offer after offer and try to do justice to everyone. But how many of the customers actually book? We recommend: Once you invest time in a customer, stick with it! It is much more effective to motivate a customer to book with an offer than to write many offers.
The content:
- Successful customer acquisition through the follow-up phone call
- The best communication techniques for following up with customers
- Your follow-up is a special service for your customers
- Give your bastard a kick, because following up is easy and effective
Wednesday, October 25th, 10 a.m.: click here free registration
Pros and cons of introducing flat-rate consulting fees – the basis for your strategy
Travel customers trust your expertise, especially in these uncertain times. Even younger people who previously booked online are now coming to you. Is it a good time to get professional advice paid for? You will learn the advantages and disadvantages of flat-rate consulting fees and will be able to decide more easily for or against them.
The content:
- Advantages of consulting flat rates for your travel agency or tour operator
- Risks of the consulting fee
- This is how you weigh things up and develop your strategy
- Answers to questions from the participants
- Content of the presentation will be sent via email afterwards
Wednesday, October 25th, 11:30 a.m., click here free registration
Loyal and high-performing – how hotels retain their employees
Top employees who quit are a bitter loss for every hotel. Know-how and experience are lost, valuable insider knowledge is lost. The danger is dissatisfied guests who are not well looked after. Finding new skilled workers is no child’s play in the current job market. We’ll show you how to retain your top employees at your hotel.
The content:
- Overview of motives in the hotel industry to quit or stay
- Overview of methods that bind and strengthen loyalty to your company
- Concrete to-do list for employee retention in your hotel
Wednesday, October 25th, 1 p.m., click here free registration
The topics and dates of our free webinar series Fit in 30 Minutes until the end of the year have already been determined. You can find one on the WRE homepage Overview of all appointments and you can register right away. The more detailed online training courses Fit in 3 hours are also listed there.
Wibke Rissling-Erdbrügge has been working as a trainer, e-learning expert and coach for travel companies for 20 years. She goes through ups and downs with her customers. With her level-headed and at the same time inspiring nature, she takes everyone along. Wibke’s analytical view of people, results, structures and processes and her many ideas for improvement and change have amazed many a managing director and encouraged many travel sellers.
2023-10-16 05:21:10
#Fit #minutes #followup #consultation #fee
