UPC Polska subscribers have recently been experiencing an increase in their bill amounts for purchased services. However, the operator has clarified that this increase is not related to the takeover of UPC Polska by Play or the departure from the brand used by the cable network. The situation applies to customers whose promotional period of the contract is ending, resulting in the discount they received when signing the contract also ceasing to apply.
To avoid this increase, UPC Polska advises customers to extend their contracts with the same or better service parameters. About three months before the end of the commitment period, UPC Polska sends a message to customers about the best available offer, informing them about the transition to a contract for an indefinite period in accordance with the terms of the promotion.
Currently, most pay TV and telecommunications operators, including UPC Polska, conclude two-year contracts for individual services. After 24 months, the fee usually increases by a few or PLN 10 per month. By extending the contract for a year or two, customers can avoid this increase and continue enjoying the discount on services. It is important for customers to keep track of when their commitment period ends to avoid overpaying. However, for those who value flexibility and the ability to quickly change operators, a contract for an indefinite period may be a better option.
In terms of changes in the offer of UPC Polska, the company was acquired by the French Iliad Group in 2020. The takeover from Liberty Global was finalized for PLN 7.013 billion. UPC Polska has been gradually preparing its customers for rebranding, which will involve resigning from the UPC brand in favor of Play. The company intends to provide services under both brands for some time. As part of this transition, selected UPC Polska stores have been closed and replaced by Play salons.
Recently, UPC Polska implemented a new package offer, which includes 157 channels instead of the previous 189. However, customers of the cable network can still extend their contracts on the old terms. It is worth noting that the new packages do not include certain channels, but talks are underway with Telewizja Polska regarding a comprehensive agreement with Play, which may result in changes to the channel lineup.
Overall, UPC Polska subscribers can avoid unexpected bill increases by extending their contracts before the promotional period ends. The company’s transition to the Play brand is gradually taking place, and customers can still enjoy their services under the UPC brand for the time being.
What options are available for customers to avoid bill increases when their promotional contract periods end
Possibility to renew their contract at a competitive price. This allows customers to continue enjoying the same service quality while avoiding an increase in their bills.
UPC Polska assures its customers that they are committed to providing transparent communication and ensuring their satisfaction. The company understands that bill increases can cause inconvenience and aims to minimize such instances by providing proactive information and options for customers.
The recent increase in bill amounts is not exclusive to UPC Polska but is a common practice in the industry. The promotional period offered to customers upon signing the contract typically includes discounted rates. Once this period ends, the regular pricing is applied, resulting in an increase in the bill amount.
This is a standard procedure followed by many service providers in order to sustain a balanced pricing structure. Despite the increase in the bill amounts, UPC Polska remains dedicated to offering competitive prices and high-quality services to its customers.
For customers who are concerned about the increase, UPC Polska encourages them to contact their customer service representatives who can provide detailed information about their options. The company aims to ensure that customers have access to affordable and suitable service plans that meet their needs.
In summary, the recent bill increase experienced by UPC Polska subscribers is not linked to the takeover or rebranding of the company. It applies to customers whose promotional contract periods are ending, resulting in the cessation of their discount. The company advises customers to extend their contracts to avoid bill increases and provides proactive information about available offers. UPC Polska remains committed to providing transparent communication and offering competitive prices to its customers.
