Jakarta –
In an increasingly competitive business world, Customer Relationship Management (CRM) This is one of the keys to the company’s success in maintaining good relationships with customers. But, what exactly is CRM?
What is CRM?
CRM is a system or strategy that companies use to manage interactions with current and potential customers. Through CRMcompanies can store customer data, track interaction history, and analyze preferences to provide more personalized and targeted service.
Important CRM functions for business
CRM has several key functions that are very important for business continuity, including:
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1. Increased Customer Satisfaction
By understanding customer needs and preferences, businesses can provide better service.
2. Increased Customer Loyalty
CRM helps maintain long-term relationships with customers through regular and targeted communication.
3. Increase Sales Team Effectiveness
CRM allows sales teams to focus on the best opportunities by using customer data more effectively.
4. Increase sales and income
With data analysis, CRM can help businesses predict future customer needs and adjust sales strategies.
Are you curious about how to use CRM for business success? At detikcourse, you can learn how to effectively manage customer relationships through CRM with experts. Together with a CRM Expert from the NF Academy you will gain a comprehensive understanding, starting from:
- What is CRM and how it plays a role in business.
- How to design and implement the right CRM strategy.
- Understand various CRM tools that help manage customers easily.
This class will be held on Wednesday, October 23 2024, at 19.00 WIB, with the price of the class only IDR 150,000. By taking this class, you will receive various benefits, such as an official certificate, class records that can be accessed at any time, career tips in the CRM field, and the opportunity to be published on detikcom if you are the com -best partner!
What are you waiting for? Sign up now and learn CRM strategies in 2 hours! Visit detikevent to register for a class or click this connection!
(nwk/nwk)
2024-10-14 07:15:00
#CRM #important #role #business #continuity
