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Union fears customer aggression after reintroduction of mo…


© MARC HERREMANS – MEDIA HOUSE

The Christian employee union ACV Puls fears that the reintroduction of mouth masks in stores will cause more frustration and aggression from customers. The union reported this on Tuesday evening after the Consultation Committee.

Source: BELGIAN

A survey by ACV Puls showed that no less than 80 percent of store staff have experienced verbal or even physical aggression in the store since the start of the corona crisis. The union therefore urges employers to put the hand gels back for customers and to see the disinfection of shopping carts as a priority. “When the numbers fell, the extra employees for these tasks were quickly removed, but they now have to come back,” says Kristel Van Damme, retail manager at ACV Puls. ACV Puls has campaigned for the obligation of mouth masks in shops from the start of the pandemic and will continue to do so.

Trade federation Comeos, which represents the retail chains, is already counting on understanding from customers in response to the re-introduced mouth mask obligation, “because our store employees will have to check this in practice”.

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