Two officials in the exchange sector confirmed that the markets are currently witnessing an acceleration in the adoption of digital solutions and smart channels in the financial transfer services sector.
And at a time when Al-Ansari Exchange Company revealed the contribution of digital channels by 16% of the company’s total external transfers during the year 2022, and its intention to install 50 smart counters for customers, Al-Fardan Exchange drew attention to the expansion of “digital wallets” options on its “AlfaPay” application in more than 25 countries. Countries in Asia and Africa to reach 70 e-wallets.
digital channels
Mohammed Bitar, Executive Vice President of Al Ansari Exchange Company, said that the markets are currently witnessing an acceleration in the adoption of digital solutions and smart channels in the financial remittance services sector, pointing out that the company is adopting policies to expand the scope of its services available digitally, to meet the growth in demand for those services before. Dealers finally.
He revealed that the digital channels of “Al-Ansari Exchange” contributed in 2022 by 16% of the total external transfers of the company, setting a record in the percentage of use of these channels.
Bitar stressed that this reflects the increasing reliance of customers on digital channels, as reliable platforms for services, especially with the availability of efficiency and safety standards, and the provision of integrated services in a faster and smoother manner compared to traditional methods, expecting continued demand for digital solutions during the current year 2023.
Bitar pointed to the “Al-Ansari Exchange” application, which is used on smart phone operating systems, and is the main digital platform for money transfers in the company, stressing the continued development of the company’s digital channels and smart services, in a way that supports customer experiences.
He added that the company has also added smart “counters” for money transfers in a number of its branches, which work similar to self-service ATMs, pointing out that “Al-Ansari Exchange” aims to expand the number of these smart counters from three devices currently to 50 counters during the coming period.
He emphasized that smart counters contribute to accelerating the digital transformation of the company’s activities during the current year, and implementing a strategy that keeps pace with the growing demand for smart solutions from customers, especially since the new devices provide customers with alternative platforms to traditional service windows.
He explained that smart counters provide a wide range of digital services, including money transfers, cash withdrawals for salaries, bill payments, credit card payments, and cash payments for digital transactions.
Bitar pointed out that smart counters rely on interactive touch screens, and protect the privacy of customers, especially with the ability to choose the service and pay its fees without any human intervention.
Digital wallets
For his part, CEO of Al-Fardan Exchange Company, Hassan Fardan Al-Fardan, said that the company recently announced the expansion of “digital wallets” options on its “AlfaPay” application in more than 25 countries in Asia and Africa, to reach 70 electronic wallets that allow application users to transfer money directly. Instant and secure for those wallets, and take advantage of that seamless digital experience.
He added that the expansion initiative came within the framework of community participation in the “UAE Innovation Month”, and within the company’s commitment to providing innovative solutions aimed at developing and facilitating the customer experience in money transfer.
