Livia M. lost over CHF 1,000 due to a security breach at Twint.
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Screenshot cash register crash
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2/8
She transferred the money to her business partner. But he had a new phone number.
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3/8
And so the money ended up in a third-party UBS account.
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Joseph Khakshouri
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7/8
To prevent this from happening again, all links to Twint accounts would be deleted in the future if the phone number changed hands.
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Screenshot cash register crash
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8/8
In the meantime Livia M. has got her money back. It is not clear whether the stranger himself or the bank is responsible.
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Over 1,000 francs were simply gone. Livia M. transferred the money to her business partner via Twint. Actually routine. After all, she has been using the app for more than a year. But this time everything was different.
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The CHF 1129 was very well received – just not where it should. The money ended up in a third-party UBS account. The problem was the business partner’s new phone number since November. He explains: «This phone number used to belong to someone else. The previous owner had linked this number to a Twint account at UBS, and that’s how the money ended up in this account, ”Livia M.’s business partner told“ Kassensturz ”.
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«Linking Unfortunate Circumstances»
A blatant security hole that Twint had never heard of before. “We have already made 100 million transactions for our 2.5 million customers, and nothing like this has ever happened,” says deputy Twint managing director Anton Stadelmann about “Kassensturz”. The incident is a “chain of unfortunate circumstances”. Livia M. will of course get the money back.
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The incident makes the company think. To prevent this from happening again, all links to Twint accounts would be deleted in the future if the phone number changed hands.
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In the meantime Livia M. has got her money back. It is not clear whether the stranger himself or the bank is responsible. (ymh)