Troubleshooting Guide: No HDMI Signal on TV – Steps to Fix the Issue

IMPORTANT: The article only applies to certain products. Consultation Products and categories for more information.

Follow the steps below to diagnose and fix this issue:

IMPORTANT: It is normal for the image to recover within 15 seconds. This is normal operation.

1. Make sure the TV is set to the correct video input to receive the signal from the HDMI® component.
2. Make sure the HDMI component outputs the signal in a format supported by the TV.

   USE: The television may not be able to accept the resolution you have currently selected. Some components allow you to choose different resolutions. Please refer to the instruction manual supplied with the component for information on available video formats.

   Instruction manuals are posted on your model’s support page.

3. If possible, check if the problem occurs when using other HDMI components. Connect another HDMI component to the TV.
4. Make sure the HDMI cable is securely connected to the component and the TV.

5. Perform a power reset on the TV and HDMI components.

   1. Turn off the TV and the part.
   2. Unplug the component and TV cables.
   3. Allow the component and the TV to remain without power for 15 seconds.
   4. Plug the TV component and cables back into the electrical outlet.
   5. Turn on the part and the television.
6. If there is still no image, change the HDMI cable between the component and the TV or try another connection method.

If the problem remains unresolved, you may need to send the unit in for repair.Go to Service and Repair.