Verona, Italien (ots/PRNewswire) – Milkman Technologies commissioned IDC to create the InfoBite: „Reshaping the Last Mile for Customer-Centric Omnichannel Shopping Journeys” (IDC #EUR148942122, März 2022).
As the lines between online and offline continue to blur, customers are demanding a unified experience that combines control, convenience and high expectations. Retailers are now being asked to think strategically about interactive visibility, choice and sustainability.
The IDC InfoBite provides trends and forecasts on how optimization of the “last mile” leads to cost-efficient and sustainable fulfillment and improves customer lifetime value.
“78% of European retailers see smart last mile delivery as the top challenge for digital transformation,” states InfoBite, presented during the free online event: “Reshaping the Last Mile in a Shopper Led Retail World”, on April 5, 2022 at 1 p.m. CET.
The event is organized by Milkman Technologies with the following guest speakers: Filippo Battaini, IDC Retail Analystwho will moderate the event, and Spyros Triantafillou, Public MediaMarkt Last-Mile Manager, who will present a recent Last Mile project. Milkman Technologies is represented by Antonio Perini, CEO, and Marco Venuti, CTO.
“Customers demand real-time updates. They should be able to change their mind and communicate a sudden shift in priorities, or simply decide in the event of external events whether to wait or postpone the appointment. The challenge is to offer these advanced services without losing the feasibility of the processes. The solution is technology. AI and hyper-automation can and will create an economically sustainable “last mile,” said Antonio Perini, CEO of Milkman Technologies
Milkman Technologies is the first last-mile technology company to introduce smart appointment scheduling, allowing to choose the day and hour of delivery and to match it with prices: a powerful tool to increase customer satisfaction and influence customer behavior .
For more information:
About Milkman Technologies:
Milkman Technologies offers a home delivery solution that enables businesses to increase revenue with convenient and cost-effective delivery options. The company was founded in 2015 and has since received EUR 35 million in funding. The public MediaMarkt, Poste Italiane and many others have already used the Milkman platform to offer their customers a better customer journey.
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Questions & contact:
Adam Dagradi,
adamo.dagradi@milkmantechnologies.com,
Car: +39 3482934070
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