Monday evening, Dijon station was closed and the trains circulating there blocked for more than three hours, due to the presence of abandoned luggage found on board a train.
An incident that continued beyond, since despite the gradual resumption of traffic around 10:30 p.m., many trains were delayed or even canceled, including this Tuesday morning.
“We did our best”
If the situation has gradually returned to normal on Tuesday, it’s time for questions. Why did the demining operation take so long?
On the side of the SNCF, it is assured that it is “the prefecture and the police who decided on the measures to be taken” and therefore the closure of the station during all this time.
“When the trains are stopped for three hours, it completely changes our transport plan, so we have to adapt it to respect our timetables, which means that we have a little time of inertia”, explains the person in charge of network communications.
Ten guests staying at the hotel
All evening, an SNCF crisis unit tried to reorganize the distribution of trains in relation to delays. “We had to find equipment and personnel,” says the communications officer. A complex puzzle that explains the delay accumulated until Tuesday morning.
As for the care of passengers, the SNCF guarantees to have “made [son] max”. “We were able to be extremely responsive. We had anticipated with meal trays and bottles of water. We have made taxis and buses available to the people closest to Dijon, ”he explains.
Ten clients, having had a connection break, were also offered a hotel room.
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