Due to a data and telephone failure, no trains ran around Schiphol for several hours on Tuesday because no communication was possible between train traffic control and the drivers. Later, trains ran again, but travelers in Utrecht and Amsterdam, among others, continued to suffer from problems on the tracks all evening.
Anyone who has waited long enough at the station may have to pay 10 to 20 euros for ‘lingering’. On X, formerly Twitter, many people say they are not familiar with the arrangement.
Lost 10 or 20 euros
From the moment you have checked in, we assume that you will start your train journey within 60 minutes, says an NS spokesperson. “Otherwise you could, for example, check in at Utrecht Central Station in the morning, travel to Utrecht Overvecht, not check out there, travel back to Utrecht Central Station in the evening and check out again. Then you would have been back and forth for nothing.”
People who have not started their journey 60 minutes after checking in will be debited 10 euros if they have a discount subscription, or 20 euros if they do not have a subscription. If they still get on the train after those 60 minutes, this will be corrected, but anyone who checks out and takes the car, for example, will have to take action themselves to get his or her money back.
“Things sometimes go wrong,” the spokesperson acknowledges, “but these are not large numbers. For example, due to delays, as in this case, people who visit a meeting location behind the entrance gates or stay for a longer period of time in a restaurant within the station. For people who who work behind station gates, we have special access cards.”
Travelers will have to find out for themselves that money has disappeared. The NS will not inform you about this, you will have to find out in the NS app. “That is correct,” says the spokesperson. “We will see if we can do something about this in the future in providing information.”
Travelers whose money has been wrongly debited are asked to contact NS customer service.
2023-10-05 12:02:18
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