“Tougher Rules on Prepayment Meters: One Resident Shares Her Forced Installation Experience”

For many people, the thought of someone entering their home uninvited can be frightening and unsettling. So, when Sarah Jones came home to find energy firm workers installing a prepayment meter in her home, without her consent or knowledge, she felt violated. In her eyes, the workers had forced their way into her residence and treated it like a crime scene. In this article, we explore the incident and the growing concerns that energy firms may be overstepping their boundaries when it comes to installation of prepayment meters.


The energy regulator has implemented more stringent rules regarding prepayment meters. In an interview with Sky News, a resident shares her experience of having one forcibly installed in her home. Mary, not her real name, discovers from her neighbor that workers from her energy company had entered her house using a drill to let themselves in after she returned from work. Footage captured by her doorbell camera confirms the incident. Mary, who lives alone in Birmingham, had been struggling to keep up with soaring energy payments despite being in regular contact with her supplier and providing meter readings. She finds the forced installation of the prepayment meter a violation of her privacy and security. Although the workers were unable to install the meter due to some wiring problems, Mary receives a warning note that they will return. The incident makes her feel extremely vulnerable and constantly checking for their return. The Energy regulator has introduced new prepayment rules, but charities are warning that many people remain at risk, with some calling for a total ban on the practice. Mary is not exempt from the new rules and is still trying to pay off her debt.


Being in your own home should be a sanctuary from the outside world, yet for one woman, her sense of safety was shattered when energy firm workers forced their way in to install a prepayment meter. The incident left her feeling violated and deeply uncomfortable. Unfortunately, stories like this are not uncommon as prepayment meters become an increasingly popular way for energy suppliers to manage payments. It is important for energy companies to recognize that customers value their privacy and feel safe in their own homes. While installing meters is necessary, it should never be at the expense of a person’s sense of security. Energy firms must do better to ensure their staff are respectful and aware of customer rights. As consumers, it is also essential to know our own rights and exercise them when needed. Hopefully, by bringing attention to these issues, improvements can be made for both customers and energy companies alike.