The organizational transformation of the tax administration, which is “run” by AADE, brings upheavals in the relations of taxpayers with the Tax Administration.
The reorganization of the tax mechanism downloads videos at our well-known secondary schools in Athens and Thessalonikiwhile new tax centers are established and responsibilities of the old tax offices are transferred to new services. The goal of the changes is all transactions with the Tax Office to be done remotely via the Internet and if a visit to the Tax Office is necessary, it will be done by appointment and at specific services depending on the object.
All taxpayers of the capital are now subject to Tax Procedures and Service Center (KEFODE)while in November the KEFODE of Thessaloniki will also start operating.
For income tax or VAT cases, the taxpayers of Athens and Thessaloniki will only contact the KEFODE, while for real estate cases they will only contact the Capital Tax Centers operating one in the capital and one in the co-capital.
Now to the question “which tax office do you belong to” the answer for the taxpayers of Attica is “to KEFODE”, which should be stated in the documents they issue, in their contracts or other transactions.
According to the director of AADE, Giorgos Pitsilis, “the new organizational model takes advantage of the possibilities of digitization and automation of processes, allowing the more efficient use of human resources in more demanding tasks. It provides accessible and personalized services to taxpayers, enhances the efficiency and effectiveness of tax administration, and is expected to reduce administrative costs, a benefit that will be returned to citizens.”
The old DOUs either closed or evolved and are now called Tax Service Services (TSS).
New Supercharges
With the new structure, taxpayers in the first phase of Attica and from November in Thessaloniki, depending on the issue that concerns them, should address:
- To KEFODE for matters of income taxation, VAT.
- To KEFOK for real estate matters.
- At the Certification and Collection Centers – KEBEIS for debt issues.
- To the Tax Service Services – YFE for matters of service and support.
The service
Every day, everyone will be able to be served:
- Via myAADE online or on your smartphone via the Internet.
- By phone on the AADE service line 213 1621000.
In detail:
KEFODE has responsibilities for the following issues:
- Income tax.
- VAT.
- Special taxes.
- Registry.
- Implementation of the provisions on books and data issuance.
For these issues, taxpayers are served digitally by the KEFODE of Attica or Thessaloniki (note: when it will start operating), in the applications “My Requests” and “My Appointments”, through the digital portal myAADE (myaade .gov.gr) or through the mobile application myAADEapp.
The DOU for Foreign Residents is transferred to the KEFODE of Attica.
The two Capital Tax Centers (KEFOK Attica and KEFOK Thessaloniki) are responsible for:
- property transfer taxation and
- property tax.
And in these cases, taxpayers are now served digitally by KEFOK of Attica or Thessaloniki through the application “My Requests”, through the digital portal myAADE (myaade.gov.gr) or through the application for mobile devices myAADEapp.
AADE points out that for any information regarding the above, taxpayers can call the Taxpayer Service Center (TAC) of AADE, on +30 213 1621000, during working days and hours 08.00 to 15.00.
The collection services (Revenue, Judicial Department) of the abolished DOUs are transferred to the Collection Certification Centers – KEBEIS. Those who owe or request tax refunds and offsets are directed to them.
At the same time the operation of the new Tax Service Services began in Attica and Thessaloniki in which services are provided:
- Receipt of key and VAT number (for cases where taxpayers choose identification in person).
- Serving/guiding taxpayers in the use of AADE’s digital services.
- Immobilization of vehicles (temporary) for passenger cars, two-wheelers, cars, etc., such as: receipt of declaration of immobility in case of deceased vehicles, removal of immobility, transmission of license and plates for deletion of vehicles, registration of forced immobilization. They refer to cases where the use of digital media (myCAR) is not possible, as long as it is exercised within the territorial jurisdiction of the respective former DOU.
- Submitting a request, on behalf of the taxpayer, to the “My Requests” platform, after identification and written consent.
The existing Taxpayer Service Offices (TAS) of the former DOU (now Tax Service Services) are evolving into Tax Service Offices. While it is foreseen the possibility of setting up four additional Offices-GEF, to be housed in the premises of the municipalities of Zografou, Kropias, Filothei, Psychikos and Aigaleo respectively. Taxpayers will be served by the Tax Service Services by:
- Appointments, which will be made digitally in the “My Appointments” application, through the myAADE digital portal (myaade.gov.gr) or through the myAADEapp mobile application.
- Physical presence.
Source: Print Edition TA NEA
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