Thousands of k-pop fans were excited to see their favorite groups at the Music Bankafter it was canceled halfway through the show due to heavy rain.
From Sernac they filed a collective lawsuit against the producer Noix Dreamers Spa and the k-pop festival ticket holder, Ticketmaster Chile Spa, since we seek to compensate and indemnify all affected fanatics.
On November 12, 2022, only three musical groups of the six promised by the production company were able to presentbecause they stopped the show due to a rain front, which had already been predicted.
Although the producer has already tried to compensate its consumers for the Collective Voluntary Procedure (PVC), Sernac accused that it is not enough.
Music Bank fouls
Noix Dreamers Spa is accused of having breached the Consumer Lawwhich stipulates that efficient, timely and effective security measures must be adopted throughout the show, including health care and the physical and mental integrity of the attendees.
While, the rains that thwarted the show were predicted in advance and the production company could have taken action on it. Thus, The climatic condition is not contemplated as a justification and also, they did not carry out the necessary work for the continuity of the show.
In addition, Sernac stated that the production company did not comply with the conditions that had been offered to the fans, since ticket buyers close to the stage or partial view were not satisfied.
Finally, they were accused of bad service, since the toilets and food outlets within the enclosure were collapsed.
Compensation
Sernac seeks that consumers are compensated for all expenses incurred, be it transfers, hotels, meals and additional services. In addition, the lawsuit contemplates the problems that the fans had inside, since they had to change locations in a forced manner due to the conditions.
Also, compensation is required for people who suffered health problems as a result of poor organization, such as panic attacks or physical injuries.
Noix Dreamers Spa could pay up to 1,500 UTM, for having failed to comply with the provisions of the Consumer Law.
for his partthe National Director of SernacAndres Herrera, assured that consumers should always receive the services offered, in terms of safety and conditions, since they paid for it and that on this occasion, at the Music Bank it was not fulfilled.
