Jakarta –
Thousands of customers asuransi AIA busy on social media Facebook. They created a group to complain about the insurance products they purchased.
Customers convey that the agent offering their products does not provide a detailed and detailed explanation. So that this customer admits that he feels cheated because there is no explanation regarding the risks that may occur.
When offering, agents only explain the potential for product growth and simulate how much profit they will get. But promises don’t match reality. The customer admits that he only gets 30% of the total paid-up and does not get the full money back.
One of the customers asuransi AIA who is contacted detikcom Maria Trihartarti said that 7 years ago she was offered a health insurance product by a friend. The product is called covering the health of their children.
“But from the start I never explained if the money would be lost. At AIA I paid via auto debit Rp. 1 million and it has entered the 7th year, meaning that the money has entered Rp. 85 million but only Rp. 32.6 million has returned,” he said at the time. contacted detikcom.
Maria explained that the AIA insurance company explained that this happened because the national economy was dropping so that it affected the money in the policy.
In fact, what Maria and other customers are having a problem with is the agent who doesn’t explain the details from the start. This really disappointed him.
“The problem is the pre-policy, where is the consumer protection? The agent or insurance should have explained to the general public about its products, so don’t just lure it,” he added.
See also the video ‘Protect Your Health Needs and Family with This Feature’:
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