A mother couldn’t hold back tears when she wanted to fly with her Air Asia. She had to deal with the drama of flying while she was holding a baby.
Tina Amir is a mom who takes it out on TikTok. She shared her recent AirAsia flight experience with her baby.
In the video, Tina recounts the flight from Singapore to Bali on September 12th and will return on September 15th. She bought the ticket in August, where her baby Isaac was 23 months old.
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But here’s the problem. Isaac will turn 2 on August 17th. While the flight is in September.
The AirAsia website states that the departure date will determine if the child is eligible to enter the infant category. AirAsia considers babies under 2 years of age.
When she was about to check in, Tina realized that her passport was valid for less than six months.
“The AirAsia company told me to go to the ICA to try to get a passport renewal receipt and they were able to transfer me to a 5:00 pm flight,” AsiaOne said.
After returning from the ICA, Tina went back to the check-in desk and found the flight “drama”.
“There was a communication problem, there was no flight at 5pm, there was a flight at 10.50pm,” he said.
Tired of the pace, Tina agreed when asked to pay an additional fee of USD 169 or around Rp 2.5 million.
Tina thought the problem was solved. But it turned out that AirAsia again asked for additional fees per child of her. Tina had to pay USD 778 or about Rp 11 million. her if she wanted her baby to join the fly.
Although the cost of flights from Bali to Singapore is around 600 USD or Rp 8.9 million. Tina could no longer hold back her tears, she in front of the check-in desk her cheeks were wet.
“I actually cried at the counter,” he recalls.
It turned out that among these expenses, Tina had already paid an additional fee of USD 311 or about Rp 4.6 million. to book two seats, herself and her baby.
“After this, AirAsia sent an email to offer a US $ 50 (Rp 700,000) flight voucher which I think is pretty ridiculous,” he said annoyed.
To date, AirAsia has not responded to AsiaOne.
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