Having insurance with health protection benefits can minimize expenses when a customer or family member is sick. However, in some cases where the policy has not been fully understood by the customer.
This has resulted in the emergence of various complaints related to health insurance claims ranging from rejected claims, partially paid, and so on. Therefore, understanding the benefits and rights and obligations of the policy is indeed the key to being able to feel the benefits of insurance optimally.
However, one of the processes that customers can take in order to have more mature preparation before carrying out medical procedures at a hospital is by pre-registering with an insurance company partner hospital.
One of the life insurance companies that provide pre-registration facilities is Prudential Indonesia. Prudential Indonesia’s Chief Operations and Health Officer dr. Dian Budiani explained that the pre-registration process helps customers make more thorough preparations before taking medical actions at the hospital, because it provides information about estimated costs guaranteed by insurance companies.
dr. Dian further explained that this process can be started when the customer knows that he/she has to take medical action. The customer can directly apply for the pre-registration procedure by contacting the partner hospital at least five (5) working days before the date of the medical action.
“Then, the customer needs to complete the date, type, cost, and name of the operation as well as the doctor who performed the operation. It should also be noted, the customer and the partner hospital also need to prepare an ID card, surgical request form, initial medical report, accident chronology if the patient has an accident, and existing laboratory results,” said dr. Dian in a written statement Monday (29/11/2021).
This procedure applies to medical procedures that require hospitalization and ODC (One Day Care). With pre-registration, customers can already get a temporary initial guarantee for surgery or surgery before the procedure is carried out.
dr. Dian explained that Prudential Indonesia continues to strive for a smooth experience starting from the pre-registration process to claiming. However, this smoothness also depends on working with customers in terms of transparency and providing the right information and supporting data.
“With more and more people feeling the benefits of life insurance, Prudential Indonesia’s aspirations in realizing a healthier and more prosperous Indonesian society can be realized,” concluded dr. Diane.
Prudential Indonesia customers who need further information regarding the benefits of their policy, can contact the marketing staff or Prudential Indonesia directly via the customer line at phone number 1500085, email at [email protected], or the Customer Care Center at Prudential’s head office. Indonesia.
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