These companies offer the best service in Switzerland

The Internet isn’t working, the bike you just bought is faulty or you’ve lost your credit card – in such annoying cases, Mr and Mrs Swiss often pick up the phone and call customer service. But which company offers the best service? That’s exactly what the “Service Champions Switzerland” survey found. by ServiceValue examined.

For this purpose, customer opinions were collected from over 620 companies from 57 industries. Customers were asked whether they had received good service from the company in question over the past three years. A score was determined from the answers under scientific supervision of the Goethe University in Frankfurt am Main. The ranking has been published annually for 10 years. We present some selected results here:

Shopping

The online giant Zalando does not make it into the top 3 of online department stores in Switzerland.Bild: keystone

Department stores

1. MANOR – 78,2%
2. Jelmoli – 77,1%
3. LOEB – 76,4%

Online department stores

1. Ackermann – 74,6%
2. galaxus.ch – 74,1%
3. BRACK.CH – 74%

Bookstore

1. orellfüssli – 77.3%
2. from the books – 74.1%
3. buchhaus.ch – 73,3%

Shoe retail

1. Tschümperlin – 75.9%
2. OCHSNER SHOES – 75,1%
3. WALDER – 74,3%

Sports shops

1. OCHSNER SPORTS – 79.2%
2. STÖCKLI – 78.8%
3. Decathlon – 76,4%

Ochsner Sport not only tops the list in its own sector (sports shops), but also the entire list of 620 companies in Switzerland. According to the survey, the service here is said to be the best.

Pet supplies

1. fressnapf – 74,6%
2. MEIKO – 74%
3. QUALIPET – 73,9%

Bike shops

1. BIKE WORLD – 75,4%
2. VELOPLUS – 74.8%
3. VELOPLACE – 73.2%

Service providers

Switzerland, a country of health insurance companies. These three perform best in customer reviews.Bild: KEYSTONE

Health insurance premiums will soon rise. For many, this is a reason to switch health insurance providers. But where do I get the best service according to customer reviews? Here are the results:

Health insurers

1. SWICA – 75,2%
2. captain – 75%
3. Visana – 75%

Mobile provider

1. ALDI SWITZERLAND MOBILE – 73.4%
2. LIDL Connect – 73%
3. Swisscom / wingo – 72,5%

telecommunications

1. Sunrise – 76,2%
2. Swisscom – 75.9%
3. Salt – 75,5%

Pharmacies

1. coop vitality – 75,6%
2. BENU – 74.4%
3. SUN STORE – 74%

Banks

1. RAIFFEISEN – 74.8%
2. Bank CLER – 72,5%
3. Migros Bank – 72.4%

Fitness-Studios

1. Voter Training – 74.2%
2. evo (fitness) – 73,9%
3. non stop GYM – 73,8

Optician

1. VISILAB – 74,8%
2. Fielmann – 74,6%
3. Optic 2000 – 73,6%

Groceries

When you think of groceries, you immediately think of Coop and Migros. But when it comes to service, both are defeated.Bild: KEYSTONE

The large Swiss retailers Migros and Coop have to admit defeat in the service assessment by a competitor. You can find out who that is here.

Food retail

1. ALDI SWITZERLAND – 75.7%
2. coop – 75%
3. Migros – 74,6%

Bakery chains

1. Steiner – 72,6%
2. Nussbaumer Bakery – 72.4%
3. Maier – 72%

Confiserien

1. Bachmann – 74,1%
2. Holland – 73.9%
3. Kägi Shops – 73,5%

All industry winners

But how does the comparison look across industries? Here you can find all the industry winners, listed by score:

1. OCHSNER SPORT | 79.2% | Sports shops
2. MANOR | 78.2% | Department store
3. Kempinski | 78.1% | Hotel chains / groups
4. orellfüssli | 77.3% | Book trade
5. helvetia | 76.9% | Insurance
6. Acer | 76.8% | Consumer electronics
7. ZKB | 76.5% | Cantonal banks
8. ALDI SWITZERLAND TOURS | 76.4% | Tour operator
9. Sunrise | 76.2% | Telecommunications
10. schubiger furniture | 76.2% | Furniture stores
11. THE GREEN PROFESSIONALS (EGP) | 76.1% | Garden centre
12. Tschümperlin |75.9% | Shoe retail
13. sympany | 75,9% | Autoversicherer
14. Baloise | 75.8% | Life insurers
15. ALDI SWITZERLAND | 75.7% | Food retail
16. Central Swiss Power Plants | 75.7% | Electricity suppliers
17. Baufritz | 75.6% | Prefabricated houses
18. believe | 75.6% | Regional banks
19. coop vitality | 75.6% | Pharmacies – stationary
20. BIKE WORLD | 75.4% | Bicycle shops
21. Hotel plan | 75.3% | Travel agencies
22. SWICA | 75.2% | Health insurers
23. Allianz (Switzerland) / ELVIA | 75.2% | Legal protection insurer
24. Herzog | 75.1% | Kitchen studios
25. art of work personnel consulting | 75.0% | Personnel service providers

If you want to search the results of the study for further insights, can do this here. (leo)

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