There is no sound or the progress bar freezes during audio playback when using a Type-C headset with the HUAWEI MateBook X Pro Ultra Premium Edition

Issue

1. When a user connects a Type-C headset to the HUAWEI MateBook X Pro Ultra Premium Edition and plays music via media players or other apps, issues such as no sound or progress bars getting stuck occur when waking up from sleep, resuming from sleep, or in idle scenarios. Adjusting the system volume also results in no sound.
2. When the PC is connected to a Type-C headset, at the first boot, the user plays music through the built-in media player of the Microsoft system. There is a chance that the media player does not emit any sound.

Cause

Microsoft system has poor compatibility with Type-C headsets.

Solution

Workaround:

1. Take off the helmet and put it back on.
2. Press Win () + R to open the window Executetype cmd and press Entrée. In the Command Prompt window, type net stop AudioSrv and press Entréethen type net start AudioSrv and press Entrée. This should fix the problem.
3. If you want to further resolve this issue, download and install a Microsoft hotfix, then restart your PC as follows:
   1. Go to using a browser.

      

   2. Enter the patch number KB5035942 and click Search. Find the patch as shown in the following figure and click Download.

      

   3. In the displayed window, click on xxx.msu to download and install the patch, then restart the PC.

      

Solution permanente :

Huawei has reported this issue to Microsoft. Please check for new system updates regularly. The availability of updates depends on Microsoft. If you have any questions, please feel free to contact Microsoft customer service for advice and assistance. You can also connect to the Microsoft official websiteclick on Contact Microsoft at the bottom of the home page and follow the on-screen instructions for assistance. Thank you for your understanding and support.