Jakarta –
There was a commotion in the virtual world of thousands of customers asuransi AIA formed a Facebook group entitled AIA Insurance Fraud Victims. In this group, many complained and felt cheated by the products offered by AIA insurance.
This is because the policy disbursement money is not obtained in full and is only about 30%. Customers complain if these insurance agents only lure customers with the potential benefits they get. Not explaining and educating what risks that might be encountered at a later date.
As a result of the many complaints, AIA finally opened their voices. Here’s the full explanation:
Chief Marketing Officer of PT AIA Financial Lim Chet Ming said that customers are the company’s top priority. Lim revealed that for customers who questioned AIA’s Unitlink products, it was stated that the product was in accordance with the regulations.
“We can say that all AIA products are designed with features and benefits that comply with the regulator’s rules,” he said in an official statement, quoted on Saturday (27/3/2021).
Then Asuransi AIA appeal to customers before buying to get an explanation from marketers regarding the product being purchased.
For example, by studying the policy first. Lim also said that if within a certain period of time the customer wants to cancel the policy, the customer can return the entire premium that has been deposited.
All AIA insurance marketers are said to have followed the internal training process and certification of the Indonesian Life Insurance Association (AAJI) in order to have good product knowledge and be able to market all products according to applicable regulations.
Lim said that regarding several reports about AIA customer complaints on the Facebok page, he stated that customers were the top priority, in line with the company’s commitment to helping millions of families in Indonesia live healthier, longer, better lives.
“We are currently studying the data on the Facebook page and are continuing to carry out a checking process to validate the names in this forum and ensure that whoever is our registered customer has submitted a complaint through AIA’s official communication channel, namely Customer Care. Line, “said Lim.
Customer Complaints
A customer contacted by detik.com Maria Trihartarti told her that 7 years ago she was offered a health insurance product by a friend. The product is called covering the health of their children.
“But from the start I never explained if the money would be lost. At AIA I paid via auto debit Rp. 1 million and it has entered the 7th year, meaning that the money has entered Rp. 85 million but only Rp. 32.6 million has returned,” he said when contacted.
Titin Herlianah also explained that these agents did not provide clear information regarding these products. Usually these agents offer products to customers at bank branch offices.
“Before buying an insurance product, you really have to ask for details, if necessary, record what the agent said when explaining,” he explained.
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