If something is stolen from your holiday accommodation, the landlord or tour operator is usually not liable. You should still be informed of the loss.
The essentials in brief:
- In most cases, neither the tour operator nor the hotel are liable if something is stolen from your room.
- Be sure to report the theft to the local police.
- Also report the theft to the tour operator and the hotelier.
If valuables are stolen from a hotel room, in most cases neither the tour operator nor the hotelier are liable for the theft. This also applies if the items were locked in the room safe or a hotel safe.
The theft of valuables from the hotel room or the room safe is a so-called “general life risk” for which neither the tour guide nor the hotelier is responsible. However, if there are circumstances that facilitated the theft, such as room doors not being locked, you may be able to hold the organizer accountable. Whether the hotelier is liable in these cases or in the event that items disappear from the hotel safe usually depends on the respective state law.
to file charges
We recommend you report a theft at the local police to display. You should also consider your loss to both Tour operator as well as that Hotelier report, preferably in the presence of Witnessesor have your knowledge confirmed in writing.
It is sufficient for the tour guide and the hotelier to put a “noted” on the written notice. If there is no tour guide present and cannot be reached at the holiday destination, you should inform the tour operator in Germany – preferably by telephone and also in the presence of witnesses.
2023-11-24 23:35:51
#Theft #hotel #liable #consumer #centre.de
