05.09.2022 19:11 h.
A quarter of the citizens of Barcelona –23% – are dissatisfied with municipal public products and services, a proportion that marginally exceeds the national regular for Spanish cities. Irrespective of this, the services of the Municipality of Barcelona have the acceptance of the greater part of the population, because 56% of citizens come to feel comfy with them.
This is what emerges from the fourth barometer of fulfillment for public services promoted by City Expert services Observatory (OSUR). From it other attention-grabbing information are extracted, this kind of as that of the providers of drinking water offer and waste selection are the only ones that access acceptance of Barcelona, respectively with 74% and 53% content. On the other hand, avenue cleaning remains the worst rated services, with 39% dissatisfied when compared to 35% who are.
These results spot Barcelona in 24th position in the comparison of the 30 most populous towns in Spain.
Water, the most appreciated edge
In a comprehensive examination of each support, the the water offer is stopped the municipal general public services which gets the most beneficial evaluations, with a 74% gratification, 6% far more than in 2019. The most appreciated features are the excellent operational management (stress, continuity of support, meter procedure), with 70% optimistic evaluations, and the Buyer service of the corporation offering the service, with 67% satisfaction amid all those who have employed the company.
Referring to squander and squander selection, is in second place with 53% fulfillment, one particular share issue more than in 2019. The most appreciated elements are the container service for different assortment, with 63% acceptance, and the frequency of the different selection company, with 53%.
Slide into the evaluation of general public transportation
The barometer, on the other hand, shows that the general public transportation fell from 58% acceptance in 2019, which positioned it above the national typical, to 46% in 2022. The induce of the catastrophe is citizens’ dissatisfaction with the fluidity of vehicular traffic, minimizing people pleased from 27% to 24% and growing the dissatisfied from 35% to 41%. The appreciation of accessibility to neighborhoods and the value of the company also fell.
Travellers receiving off a TMB bus at Plaça de Catalunya / EP
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The assistance that scores the the very least is that of road cleaning, with 35% satisfaction – even if an enhancement of three percentage factors in comparison to previous year -, and discontent will increase, passing from 37% to 39%. The men and women of Barcelona complain earlier mentioned all, with 49% of buyers dissatisfied, about the cleansing of pet droppings, and 41% are dissatisfied with the cleanliness of the streets in their community.
The treatment of parks and gardens y conservation of general public spaces and sports servicesfor its portion, it has a fulfillment rate of 49%, 7% much more than in 2019, though effectively under the 2018 consequence.
worse than other cities
“In Barcelona, with the exception of the well-liked h2o provide and the acceptance acquired from squander assortment, the relaxation of the services do not retain the standards of a large metropolis. The transportation service sinks into the evaluation of the persons of Barcelona, the cleanliness of the streets is at a quite very poor degree. Concerning the care of parks and gardens, as very well as the conservation of community spaces and sporting activities services, although near to approval and improving compared to the newest study in 2019, it is however reduced than in 2018 “, explains Lorenzo. Dávila, director basic of the OSUR.
The success of this fourth edition of the barometer are the end result of a study carried out in between 4 July and 8 August 2022, on 5,210 people. The research aims to replicate the impression of citizens on their public solutions in the 30 most populous municipalities of the region: Barcelona, Madrid, Valencia, Seville, Zaragoza, Malaga, Murcia, Palma de Mallorca, Las Palmas de Gran Canaria, Bilbao, Alicante, Córdoba, Valladolid, Vigo, Gijón, L’Hospitalet de Llobregat, Vitoria, A Coruña, Granada, Elche, Oviedo, Terrassa, Badalona, Cartagena, Jerez de la Frontera, Sabadell, Móstoles, Santa Cruz de Tenerife, Pamplona and Alcalá of Henares.
The City Services Observatory (OSUR) is a platform belonging to the Affiliation for the Excellence of General public Products and services (AESP), which investigates citizens’ views on their municipal products and services.
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