The Transformation of Insurance: Exploring the Challenges and Benefits of the Generali France and Avanade Partnership

The world of insurance is changing, and artificial intelligence (AI) as well as automation are at the heart of this transformation. The strengthened partnership between Generali France and Avanade is a striking illustration of this. But what are the challenges and benefits of this technological alliance? Let’s dive into this fascinating topic.

General Francea major player in insurance, has joined forces with Avanade, a company specializing in digital solutions linked to the Microsoft ecosystem. Together, they aim to develop innovative solutions in AI and automation. This partnership is not new; it started in 2017 with a focus on Robotic Process Automation (RPA)a technology for automating repetitive tasks.

Today, this partnership extends to AI technologies. Avanade supports the management of existing solutions and their extension to new scopes. For example, the chatbots et voicebots in natural language process nearly 1.5 million requests per year. Automatic document processing tools manage more than 300,000 requests annually.

But why is this alliance so crucial? First, it allows Generali to offer its customers differentiating experiences and products. Then, it contributes to generate profitable growth in an unstable environment. In addition, it helps to optimize operational costsan increasingly crucial aspect as regulations become stricter.

Automation also frees employees from time-consuming tasks, allowing them to focus on missions with greater added value. In 2023, more than a million management actions will be processed automatically across more than 150 different processes at Generali. This is a testament to the effectiveness of automation in transforming business operations.

AI also plays a key role inimproving overall efficiency. AI and RPA technologies have made it possible to remove bottlenecks, reduce management costs and times, and offer new services. Employees, who have become the first providers of ideas for processes to automate, are the first beneficiaries.

This partnership also has an impact on the team training. Avanade trains Generali’s operational teams so that they can build their own automation systems. This approach, called “Citizen Development”aims to make the daily lives of employees easier by providing them with the necessary tools and skills.