István György said at the closing event of the HUF 8 billion European Union project aimed at training employees of regional state administration bodies: the results of the developments of the past years, including this further training, can also be felt by the customers. According to citizen feedback, trust in the work of their employees in government offices is growing and customer satisfaction is also rising, which is now over 80 percent, it was said.
He added:
In 2017, the average service time per customer at government windows was still 12 minutes, last year it was already 8.5 minutes, which means that administration was accelerated by an average of 30 percent. Colleagues manage citizens’ affairs with ever more sure hands and knowledge
– emphasized the state secretary.
The politician said that the goal of the project, implemented by the consortium formed by the Prime Minister’s Office, the Veszprém County Government Office and the Lechner Tudásközpont Nonprofit Kft., was to improve the quality of administration and increase the satisfaction of customers and employees through the training of employees in the regional state administration.
István György said that the project ensured the training of 38,000 workers, the success rate of the project was 96.5 percent, that is, almost 37,000 people successfully completed the training. 30 different internal trainings and workshops were held for the employees, partly improving their professional knowledge and partly improving their communication skills. According to the state secretary, thanks to the training, the employees of the government offices feel more and more familiar with the new, customer-friendly, service provider approach of the regional public administration.
He indicated: they are continuing to expand the possibilities of electronic administration and are working on the implementation of a “virtual government window” accessible from anywhere.
In her presentation, Katalin Uzsák, Deputy State Secretary of the Prime Minister’s Office responsible for the operation of regional public administration, praised the importance of the project and reminded her that although technical developments and digitalization are important, the cornerstones of quality public administration work are trained, prepared and motivated employees.
