The capital of Spain rates its municipal public services with 69% satisfaction, which represents an increase of 7% compared to the 2019 Barometer. A figure that places it 6 percentage points above the national average is 63%. As for the number of dissatisfied, it decreased by 1 percentage point, reaching 17%. These are the results of IV Barometer of the satisfaction of public services led by the Urban Services Observatory (OSUR).
The most popular service in Madrid is the water supply, a service that has one of the best ratings on the total of 30 municipalities analyzed. All the services approve, highlighting the improvement of 40 percentage points in the satisfaction obtained by the street cleaning service, with 69% of favorable opinions.
These results place Madrid in fifteenth place in the comparison of the 30 cities analyzed
In a detailed analysis, 89% of the water supply is the service that is perceived with the greatest satisfaction. The figure drops by just 2% compared to the previous Barometer and is 15 percentage points above the average. The number of dissatisfied is one of the lowest of all services, with only 5%. What is most appreciated is quality of the water supplied, with 84% satisfaction, and operational management (pressure, service continuity, meter operation, etc.), with 85% favorable opinions.
Other variables
The street cleaning, which scores 69 percentage points from the meager 28% satisfied in 2019, is the surprising second-best service in the evaluation, as the number of dissatisfied is between 51 and 16%. The result is 17 percentage points more than the national average and 40% more than the previous Barometer. All the aspects analyzed exceed 60% satisfaction, except for the cleaning of pet droppings with 32% satisfied by 43% dissatisfied.
Public transport is the third service in order of evaluation, related to street cleaning. With 69% satisfaction and 17% dissatisfaction, both figures that improve those of 2019, respectively by 4 and 1%. The percentage of people satisfied is 9 points above the national average, which is 60%. The most appreciated aspect is the state of cleanliness and conservation of public transport with 78% of satisfaction, and travel comfort with 75% of favorable reviews. In “other comments” there were complaints about the frequency of night buses.
Fourth, there is the conservation of public spaces and landscaping with the 52% of the people from Madrid satisfied. The figure represents 6 percentage points more than the result of the previous Barometer, and 3 points compared to the national average, which is also on the rise and stands at 55%. The number of dissatisfied is 34%, 1 percentage point less than the figure obtained in 2019. The most appreciated characteristics are the quality of the structures of the parks and public spaces with 61% of people satisfied in Madrid, and the care of children’s areas with 55%.
51% of Madrid residents show up satisfied with the garbage and waste collection service, 9 percentage points below the result recorded in 2019 and 9 percentage points below the national average. Right, but approved. The number of dissatisfied people increases from 21% to 39%. The frequency of the waste collection service, with 57% satisfaction, and the container service with 51% favorable opinions, are the points most appreciated by the people of Madrid. Although in all respects the satisfied are more numerous than the dissatisfied, the latter are quantitatively significant.
For Lorenzo Davila, general director of OSUR: “The people of Madrid improve their evaluation of public services of the city compared to previous editions, where the most notable thing is the spectacular increase of 41 percentage points in the street cleaning service to reach a remarkable 69%, 20 points above the average in a service where citizens are normally more critical. In excellent positions we find the water service with 89%. The rest of the services improve their appreciation compared to 2019, with the exception of separate waste collection, which loses and is below the national average, even if it passes, remaining the only Achilles heel of the city ”.
The results of this fourth edition of the Barometer are the result of a survey conducted by the ODC on 5,210 people between 4 July and 8 August in order to reflect citizens’ views on their public services municipal in 30 most populous municipalities of the country: Madrid, Barcelona, Valencia, Seville, Zaragoza, Malaga, Murcia, Palma de Mallorca, Las Palmas de Gran Canaria, Bilbao, Alicante, Córdoba, Valladolid, Vigo, Gijón, L’Hospitalet de Llobregat, Vitoria , A Coruña, Granada, Elche, Oviedo, Terrassa, Badalona, Cartagena, Jerez de la Frontera, Sabadell, Móstoles, Santa Cruz de Tenerife, Pamplona and Alcalá de Henares.
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