Claims for auto insurance in Los Ríos increased by 205% during the last year. The explosive increase in the region exceeds the average increase at the national level.
The figures were provided by the National Consumer Service (SERNAC), the entity that receives the complaints and that showed a sharp rise in 2022, compared to 2021. If at the national level it rose 161.5%, the region marked a 205.1.
The rivers went from registering 39 to 119 claims in twelve monthswhich alerts about possible violations of contracts with insurers, in the event of accidents or other situations.
From SERNAC it was explained that in the case of insurance the insurance is the same policy, which must contain relevant conditions in the service, such as the prima o the price to be paid by the insured; he deductible or minimum amount from which the insurance will operate; coverage; y especially the exclusionsthat is, the risks that will not be covered.
Likewise, the distribution remarked that the policy must be sent to each consumer, so that the terms of each process are adequately informed, data that if not disclosed in a timely manner may mean a violation of the Consumer Law by the companies.
At the national level, the reasons for the claims are concentrated in refusal to pay the insured claim, contract formalities and breach of the repair service.
According to SERNAC -also in figures at the country level- during 2022 companies accepted 56.3% of the claims, while 37.5 were not accepted and 4.2% of the cases were not answered.
